Terms and Conditions

Terms of Sale

Welcome to GoOpticians.com If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern GoOpticians’s relationship with you in relation to this website.

The term ‘GoOpticians Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 25 Load St, Bewdley, Worcestershire, DY12 2AE. Registered number: 06956847 VAT Number 489 4906 81 registered in England and Wales. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by GoOpticians Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of GoOpticians Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, GoOpticians Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Internet Copyright Notice

This website and its content is copyright of GoOpticians – © 2019. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur GoOpticians Ltd cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Out of Stock Items

We aim to keep our stock figures as accurate as possible. If however an item that you have ordered is out of stock we will contact you to advise you of this. Where possible we will offer you an alternative or advise you of when the item will be back in stock. You can then choose to have an alternative item, wait for the item to be back in stock or cancel.

Right to Cancel

We reserve the right to cancel any order placed with us. We will notify you via email or in writing. A refund will be made via your payment method as soon as possible but at the latest within 30 days. You will not be entitled to any further compensation.


GoOpticians offers the service of samples delivered your door to help you decide if a product is suitable for a new customer. Samples are subject to delivery if ordered individually and to a Maximum of 1 sample per product, maximum of 3 different samples per household. Samples are designed to help new buyers choose the right product, not to supplement an order, where we believe users are abusing this service, we reserve the right to cancel orders in full or in part without notice or explanation. If the order incurred postage costs, these will be refunded.

Not as described:

Whilst we always attempt to provide the most accurate information & pictures we cannot guarantee 100{2a0fb2ff3684c6591907eb72102edd95193fa0f4b70ac682f80cf80c3ca19b35} colour accuracy of products due to photography and individual monitor settings. Furthermore some items are likely to vary between single units in a batch of products & photography is not able to depict all minor variations. For example if a roll of material is used with a pattern there may be some differences in final products. If you believe you have received an item that is not as described please contact us so we can help.


Personalised items are non-returnable (this does not apply to faulty goods – faulty products will be exchanged like for like)

Delivery service

As of 30/01/2019 our carrier of choice will be Royal Mail, using the 48 (2nd class) service for standard postage. We reserve the right to use another carrier in the event of technical issues, or where it is likely to improve delivery times. We reserve the right to change delivery methods on a like for like basis without warning. If in doubt contact us.

Delivery times are calculated in working days Monday to Friday. We aim to send items within 24 hours of receiving your order, hour operating hours are 9.00am – 5.00pm Monday to Friday, orders placed outside these hours will be dispatched next working day. In the case of bank holidays and over the Christmas period, please allow an extra two working days. Sometimes during high order volumes in certain sales periods orders may be sent later than this. We will attempt to contact you via phone or email if we become aware of an unexpected delay.

International Delivery

Orders placed with overseas delivery addresses will be treated as being placed at the delivery address. We dispatch orders via Royal Mail international services, delivery will be made by Royal Mail’s appointed local delivery service. We are unable to advise in advance which service this will be. Orders with tracking numbers can be tracked online via here follow the instructions onscreen to view the local delivery service. Orders placed within the EU by private individuals are subject to VAT at the current UK rate. Orders outside of the EU are not subject to VAT. All import duties and local taxes are the responsibility of the buyer in their respective country.

Stated delivery aims are an estimate and we do not guarantee you will receive your item within this timescale, however we work hard to dispatch your item promptly and currently more than 99% of our orders arrive on time.

Once the item has left our premises and has been accepted by the courier we no longer have control of the goods, and occasionally circumstances beyond our control may result in a delay in your order being received. We accept no liability for compensation for delayed items. Items not received, maybe resent or refunded at the discretion of the management.

If you have not received your item within the stated delivery estimate, please check the status of your parcel with the provided tracking details (if applicable) or contact us after delivery estimate and we will be pleased to assist you.


You the buyer, have a right to cancel goods within 14 days of purchase. Please return goods within 30 days of receipt in original condition including all packaging. Please contact us to let us know you are returning an item & advise the reason for the return. Buyers shall pay the cost of return postage unless the item is damaged, defective or explicitly not as described (see here) in which case we will either refund your postal costs for returning the item up to the value or second class signed for post or provide you with a method of returning the item. If you choose to post your items back to us: The goods you return are your responsibility until received by us so we strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. GoOpticians Ltd will not be held responsible for items lost or damaged in transit. All refunds & reimbursements that fall outside of these terms are at the discretion of the management.


Competitions and competition winners are at the sole discretion of the management